Shipping Policy

Effective Date: April 2025
Last Updated: April 24, 2025

At Chowk, we are committed to delivering your order with precision, care, and in partnership with India’s leading logistics aggregator, Shiprocket. This policy outlines our shipping practices, processing times, delivery terms, and responsibilities for both domestic and international orders.

1. General Information

All orders placed with Chowk are subject to product availability.
Orders are dispatched from our studio and warehouse in Ahmedabad, Gujarat, India.
Upon successful order placement, you will receive an email confirmation and a tracking link once your order is shipped through Shiprocket’s logistics network.
Our shipping operations run Monday through Saturday, excluding public holidays.

2. Order Processing Time

Ready-to-Ship Products: Dispatched within 3–5 business days of order confirmation.
Made-to-Order / Customised Products: These are crafted specially for you. The processing and production timeline ranges from 15–45 business days, depending on product type and order complexity.
We will communicate the estimated delivery schedule at the time of purchase.

Note: During festive seasons, wedding peaks, or sale events, processing times may vary slightly. Our team will notify you in such cases.

3. Domestic Shipping (India)

We offer free standard shipping on all orders across India.
Orders typically reach within 3–7 business days from dispatch, depending on your location and the availability of service by our logistics partners through Shiprocket.
Shiprocket integrates with top-tier courier services like Blue Dart, Delhivery, DTDC, XpressBees, and more, ensuring reliable and timely deliveries.

Expedited Shipping:
Should you require expedited delivery, please reach out to our team at chowk.info@gmail.com or via +91 9978944051. Extra charges may apply based on the delivery location and service availability.

4. International Shipping

We ship worldwide via Shiprocket’s international courier partners.
International shipping charges are calculated at checkout based on the parcel’s weight, size, and destination.
Delivery timelines typically range between 7–15 business days from dispatch.

Customs, Duties, and Taxes:
International shipments may be subject to customs duties, taxes, and fees as per the laws of the destination country. These are payable by the customer upon delivery. Chowk holds no responsibility for customs delays or additional charges levied.

5. Delays in Shipment

While we strive to meet our shipping estimates, external factors such as bad weather, operational disruptions, or customs delays might affect the delivery timeline. Shiprocket’s live tracking system will help keep you updated on your shipment’s status in real-time.
For made-to-order pieces, occasional production delays may occur due to the handcrafting nature of our work. In such cases, we will proactively inform you.

6. Tracking Your Order

Once your order is dispatched, you’ll receive a notification email and/or WhatsApp message containing your Shiprocket-powered tracking link. This allows you to monitor your order’s journey through Shiprocket’s integrated courier partners until final delivery.

7. Address Changes and Incorrect Information

Please ensure your shipping address and contact details are accurate at the time of order.

Modifications can only be made within 24 hours of placing an order by contacting our team.
Chowk is not responsible for failed deliveries due to incorrect details provided by the customer. Any additional shipping charges for re-dispatch will be charged to the customer.

8. Undeliverable Packages

In cases where the delivery cannot be completed due to customer unavailability, incorrect address, or refusal to accept:

For domestic orders: The package will be returned to us and can be resent after payment of additional shipping charges.
For international orders: Re-shipping will be arranged upon payment of return and re-dispatch charges.

9. Packaging

All orders are packaged securely using eco-conscious materials and Chowk’s signature packaging to ensure your product arrives safely and beautifully.

10. Split Shipments

If your order includes multiple products with different production timelines, we may ship them separately to avoid delays. You’ll receive tracking information for each shipment through Shiprocket.

11. Customer Support

For queries or assistance regarding your order or our shipping terms, please reach out to:

Email: chowk.info@gmail.com
Phone/WhatsApp: +91 9978944051
Business Hours: Monday to Saturday, 11:00 AM – 7:30 PM IST

12. Policy Updates

We reserve the right to revise or update this policy without prior notice. The latest version will be available on our website, and customers are encouraged to review it periodically.

Thank you for choosing Chowk.
We’re honoured to deliver timeless craftsmanship to your doorstep, powered by Shiprocket.